Cancellation and Refund Policy

1. Payment Seller

Paddle is the merchant of record and seller for paid Localeway subscriptions. Paddle processes payments, issues invoices, calculates applicable taxes and completes approved refunds to the original payment method.

2. Cancelling a Subscription

You can cancel renewal at any time through the subscription management interface. Unless applicable law or Paddle's buyer terms provide otherwise, cancellation takes effect at the end of the current paid billing period and access to paid features continues until that date. Cancellation does not automatically refund a charge already paid.

3. Requesting a Refund

To request a refund, contactsupport@localeway.appand include the email address used for checkout, the transaction reference and the reason for the request.

We will review the request under Paddle's buyer terms and refund procedures. If a refund is approved, Paddle returns it to the original payment method. The time needed for the funds to appear depends on the payment method and financial institution.

4. Billing Errors and Duplicate Charges

Please contact us promptly if you believe a charge is incorrect or duplicated. Confirmed billing errors and duplicate charges will be corrected through Paddle.

5. Mandatory Rights

This policy does not limit any statutory cancellation, withdrawal, conformity or refund rights that apply to you. Where mandatory law or Paddle's buyer terms provide more favorable rights, those rights prevail.

6. Changes

We may update this policy for future transactions. A change will not remove rights already acquired in connection with an earlier purchase.